Frequently Asked Questions
What makes Worldly Goods Too special?
Our story began with Catherine’s love of travel and her connection with the talented glassblowers she met in Mexico. Working alongside the artisans, she shared ideas and helped create colorful designs that combined their craftsmanship with her imagination.
Today, we continue her vision, celebrating the artistry, culture, and personal connections behind the collection.
Do you have a physical storefront?
We do not have a physical storefront. We ship directly to our customers, making it easy to shop our collection from home.
Worldly Goods Too also has more than 25 years of wholesale experience, working with nationally known stores and designers.
How do I install and hang spheres on my wall?
Our wall hook tutorial walks you through the hanging process. Review the video before you begin and follow any instructions included with your product.
If you need help, email sales@worldlygoodstoo.com.
How do I design an arrangement for my wall spheres?
Start with the space you want to decorate and the colors you love. Planning your layout with paper templates lets you try different arrangements before installing your hooks.
These videos offer guidance on preparing and using templates:
How do I know what is included in a set?
Review the individual product description for the number of pieces, sizes, colors, and any included accessories. If you need clarification before ordering, contact us and we’ll be happy to help.
How soon will my order be ready to ship?
Orders are typically ready to ship within 2 days of purchase. This is the estimated preparation time and does not include shipping transit time.
Delivery time varies depending on your destination and the carrier. Please allow for both order preparation and shipping transit time.
Why is my order packed in hay?
For thirty years, we used shredded overrun newspaper from The Charlotte Observer to pack our glass spheres. As that newspaper became harder to source, we needed another way to cushion them.
Our solution was organic hay, which we now use to help protect our glass spheres during shipping.
What is your return policy for purchases made directly through your website?
You may request a return within 30 days of purchase. Items must be unused, in the same condition you received them, and in their original packaging.
Before returning anything, email sales@worldlygoodstoo.com to obtain return authorization. Returns without prior authorization will not be considered for a refund.
All sales of retired products are final.
Where should I send an authorized return?
After receiving return authorization, send your item to:
Worldly Goods Too
1202 Pearl Crescent Drive
Charlotte, NC 28216
United States
You are responsible for return shipping costs. Shipping charges are non-refundable.
For items valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
What if my item arrives damaged or defective?
Please email sales@worldlygoodstoo.com so we can assist you. Including your order number and clear photos of the item and packaging will help us review the issue.
We replace damaged or defective items with the same item. Please obtain return authorization before sending anything back.
How can I contact customer service?
We’re happy to help with product questions, orders, and returns.
Email: sales@worldlygoodstoo.com
Phone: 800-782-2810
Customer Service Hours: 8 a.m.–6 p.m.
